Divvy and Ramp Instructions
Divvy Instructions
Please make sure you read and understand all instructions regarding your Divvy cards. It is very important we follow the instructions, or we may have to remove Divvy cards. For more detailed instructions, please click on the documents in the bottom section.
You must complete the following sections when coding your receipts in Divvy
Budget - this will be the budget of the event (i.e. Dubai, Perth, Vancouver, etc)
Chart of Accounts - most of the time this will be "Meals” as you’ll likely be using your Divvy cards for snacks and travel meals
Class - this is also the event (i.e. Dubai, Perth, Vancouver, etc)
Department - this is always High Performance
Notes - please be as detailed as possible - for meals enter breakfast, lunch, or dinner. If you paid for someone else please include all the names of the people you paid for
Receipt - all receipts must show the merchant name, date of purchase, and dollar amount. The dollar amount on the receipt must match the Divvy dollar amount, unless the receipt is in a foreign currency.
Please do not take a picture of your computer screen and upload that into Divvy
A picture of your bank statement is NOT a receipt
Please make sure all receipts are itemized - which means it includes the items purchased, not just the total
If for some reason you don’t have a receipt, you still need to complete the transaction - click the “missing receipt” link located above the budget and fill out why you don’t have a receipt. Complete the rest of the fields. If you continue to have transactions without receipts, you will no longer be able to use your Divvy card.
All transactions should be completed with receipts uploaded within 5 days of making the purchase
Ramp Instructions
If for need to apply for reimbursement, please make sure you understand the receipt requirements as this will affect our ability to grant approval. For more details instructions, please see the complete instructions in the section below.
You must complete the following sections when submitting for reimbursement
Person - this will be the person being reimbursed (you)
Merchant - the name of the vendor
Amount - amount applying for - this should match the receipt, unless you are submitting for only a portion of the receipt
Currency - this should be the currency shown on the receipt
Date - this is the date on the receipt
Memo - please write a detailed memo of what the expense was for. If it’s a meal, please write what meal it was
Who did you pay for - if you paid for someone other than yourself, please list all names here
Chart of Accounts - choose the appropriate chart, i.e meals, baggage, etc
Quickbooks Department - this will be High Performance
Quickbooks Class - This is the event or budget the expense is coded to. It will likely be the Tournament the charges are for
Receipt - all receipts must show the merchant name, date of purchase, and dollar amount.
Please do not take a picture of your computer screen and upload that into Ramp
A picture of your bank statement is NOT a receipt
Please make sure all receipts are itemized - which means it includes the items purchased, not just the total
If for some reason you don’t have a receipt, we may not be able to process your reimbursement
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Divvy Website
In addition to the Divvy app, there is a Divvy website. It may be easier to upload receipts using the website.
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Request Funds
You can request funds on you Divvy card if you need more money. You can do that through the app. Click through for instructions.
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Card Declined
If your card is declined, there are a few steps you need to take to reactivate it. Please click through for instructions
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Detailed Divvy Instructions
For more detailed instructions on how to use the Divvy app, including coding receipts, please click below
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Detailed Ramp Instructions
For more detailed Ramp instructions, please click below